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Terms of Service

Last updated: April 20, 2026

These Terms of Service (the "Terms") form a binding agreement between AllForce, currently registered in Spain (the "Company", "we", "us"), and the legal entity or individual accepting these Terms (the "Customer", "you") when creating an account or using the AllForce platform (the "Service").

By creating an account, hiring an AI employee, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, do not use the Service.

Note: AllForce is currently registered in Spain. We plan to relocate the company to Denmark once we reach proof of concept. When that happens, these Terms will be updated to reflect the new Danish entity and governing law. Your rights under these Terms will not be reduced by the relocation.

Please read Sections 10, 11, 16 and 17 carefully. They limit our liability and describe warranties that we do not make. Your use of the Service depends on your acceptance of those limitations.

1. Definitions

  • AI Employee / Agent — an AI-powered voice or messaging assistant you configure and deploy on the Service.
  • End User — any third party who interacts with your AI Employee (typically a person being called or calling in).
  • Customer Data — all data you upload, submit, or generate through the Service, including knowledge base content, contact lists, call recordings, transcripts, and account information.
  • Subscription — a recurring monthly plan covering one or more AI Employees, billed in advance.
  • Usage Charges — per-minute charges for AI processing time above the included free minutes, plus any telephony charges.
  • Subprocessors — third-party service providers we use to deliver the Service (listed in our Privacy Policy).

2. The Service

AllForce is a multi-tenant platform that lets you configure, deploy, and manage AI employees that can make and receive phone calls, process calls in real time, and integrate with customer management and communication tools. The Service is delivered as software-as-a-service and is subject to continuous improvement, updates, and occasional changes.

3. Account Registration

To use the Service, you must register an account. You must (a) be at least 18 years old, (b) have legal authority to bind the Customer entity, and (c) provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify us immediately of any unauthorized use.

We may refuse, suspend, or terminate accounts that violate these Terms, that we suspect of fraud or abuse, or whose Customer has been the subject of a chargeback, enforcement action, or credible complaint from an End User or regulator.

4. Subscriptions, Fees & Billing

Prices for Subscriptions, included minutes, and Usage Charges are displayed in the Service and on your invoices. All prices are exclusive of VAT and other applicable taxes unless otherwise stated. Prices are denominated in Euros (EUR) or such other currencies as we may offer.

Each Subscription renews automatically on a monthly basis until canceled. By hiring an AI Employee, you authorize us (via our payment processor) to charge your payment method each billing cycle for:

  • The monthly Subscription fee for every active AI Employee;
  • Usage Charges for minutes consumed above any included free minutes;
  • Telephony Charges (phone numbers and per-minute connectivity);
  • Any applicable taxes.

We use pre-paid credits for Usage Charges. When your balance drops below a threshold, auto-top-up may replenish your balance automatically (you can disable this in Billing settings). If a payment fails, we will attempt to collect via our dunning process; repeated failure may result in agent suspension or account termination (see Section 14).

You can cancel a Subscription at any time from your dashboard. Cancellations take effect at the end of the current billing period; no refunds are issued for partial months unless required by mandatory consumer law.

5. Consumer Right of Withdrawal (EU / Spain)

If you are a consumer (not acting in the course of a business, trade, or profession) resident in the EU, you have a statutory right to withdraw from a distance contract within 14 days of entering into it. However, by hiring an AI Employee and beginning to use the Service during the withdrawal period, you expressly request that the Service begin before the withdrawal period expires and you acknowledge that, upon full performance or use of the digital service, you lose your right of withdrawal for amounts actually used. We comply with the Spanish Real Decreto Legislativo 1/2007 (Ley General para la Defensa de los Consumidores y Usuarios) and the EU Consumer Rights Directive (2011/83/EU).

6. Acceptable Use

You agree not to use the Service, and not to allow any person to use the Service through your account, for any of the following:

  • Any activity that is unlawful in the jurisdiction where the call is placed or received;
  • Calling recipients who have not provided the legally required prior consent under applicable law (including TCPA, GDPR, ePrivacy Directive, and national Do-Not-Call registries);
  • Contacting numbers registered on any national do-not-call or equivalent suppression list where such contact is prohibited;
  • Misrepresenting the identity of the AI Employee, your company, or the purpose of the call; instructing the AI Employee to deny that it is an AI when asked directly;
  • Harassment, hate speech, threats, fraud, scams, phishing, or any form of social engineering;
  • Automated dialing of emergency services, premium-rate numbers, or numbers you do not have lawful reason to contact;
  • Sexually explicit, political robocalls, or content that exploits minors;
  • Any use that violates applicable sanctions, export controls, or anti-money-laundering laws;
  • Attempting to reverse-engineer, decompile, or discover the source code of the Service;
  • Attempting to circumvent rate limits, quotas, or billing mechanisms;
  • Using the Service to build a competing product or to train machine-learning models that compete with AllForce.

Violations of this section may result in immediate suspension or termination of your account, forfeiture of pre-paid credits, and referral to competent authorities.

7. Customer Responsibilities & Warranties

You are solely responsible for, and you warrant to us that:

  • You will obtain all consents and authorizations required under applicable law before your AI Employee makes or receives a call, including consent to call, consent to record, and consent to process personal data;
  • You will comply with all applicable laws and regulations, including consumer protection, telemarketing, data protection (GDPR), advertising, and anti-fraud laws;
  • The content you upload to your knowledge base, scripts, or configurations is accurate, legal, and does not infringe any third-party rights;
  • You will provide End Users with any legally required disclosures, including that the call is handled by an AI system where required by law;
  • You will monitor your AI Employees' behavior and output, and promptly correct misconfigurations that lead to inaccurate, unsafe, or non-compliant responses;
  • You are responsible for the acts and omissions of all users who access the Service through your account or your team.

8. Intellectual Property

We and our licensors own all rights in the Service, including its software, design, documentation, trademarks, and any improvements to it. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your Subscription, subject to these Terms.

You own your Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and create technical modifications to your Customer Data solely as necessary to provide and improve the Service, and to comply with law.

We will not use the content of your calls, transcripts, or knowledge base to train generic AI models that are made available to other customers without your explicit consent. Aggregated, anonymized usage data may be used to operate and improve the Service.

9. Third-Party Services & Subprocessors

The Service relies on third-party providers for speech-to-text, text-to-speech, language models, real-time audio, telephony, payment processing, and infrastructure. A current list of subprocessors is maintained in our Privacy Policy. We are not responsible for the acts or omissions of subprocessors beyond what mandatory law requires of a data controller or processor, but we take reasonable care in selecting and monitoring them.

10. AI Output Disclaimer

AI Employees use large language models and other machine-learning systems that can produce incorrect, incomplete, biased, or unexpected outputs ("hallucinations"). We do not guarantee the accuracy, reliability, appropriateness, or legality of any statement, answer, commitment, price, or representation made by an AI Employee. You are responsible for verifying any material output before relying on it or allowing End Users to rely on it.

The Service is a tool you configure and operate. Nothing said by an AI Employee binds AllForce, and no statement of an AI Employee constitutes financial, legal, medical, or professional advice from AllForce.

11. No Performance or Business-Outcome Warranty

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and freedom from errors, viruses, or harmful components.

Without limitation, we do not warrant that:

  • AI Employees will achieve any particular business result (including sales, bookings, lead conversion, or retention rates);
  • The Service will be uninterrupted, error-free, or meet any specific response time or latency target, unless a separate written Service Level Agreement has been signed;
  • Voice quality, transcription accuracy, or language model output will meet any specific standard;
  • Any End User will be satisfied with, respond to, or act upon an AI Employee's output;
  • The Service will be compatible with any particular third-party integration, CRM, calendar, or phone number provider.

Some jurisdictions do not allow exclusion of implied warranties. Where such exclusion is not permitted, our warranties are limited to the minimum extent required by law.

12. Service Availability & Maintenance

We will make reasonable efforts to keep the Service available, but we do not guarantee any specific uptime unless agreed separately in writing. We may suspend the Service for planned maintenance, emergency fixes, security incidents, legal compliance, abuse investigation, or force majeure events. We will give reasonable notice of scheduled maintenance when practical.

13. Data Protection

Our processing of personal data is described in our Privacy Policy, which forms part of these Terms. Where we act as a data processor on your behalf (e.g., for call recordings and End User personal data), the processing terms are set out in the Privacy Policy and, for enterprise customers, a separate Data Processing Agreement (DPA).

Recording of calls by AI Employees is handled under the rules set out in our Recording Disclosure. You are the data controller for the recordings generated on your behalf; AllForce is the data processor. You are responsible for informing End Users that the call is being recorded where required by applicable law.

14. Suspension & Termination

By you. You may cancel your Subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period.

By us. We may suspend or terminate your account, immediately and without refund of the current billing period, if: (a) you breach these Terms, (b) you fail to pay fees when due and fail to cure within a reasonable period, (c) we reasonably believe your use of the Service exposes us, our other customers, or third parties to legal, financial, or reputational risk, (d) we are required to do so by law or regulator, or (e) we discontinue the Service or a material feature (in which case we will provide reasonable notice).

Effect of termination. On termination, your access to the Service will cease. You may request an export of your Customer Data within 30 days of termination. After that period, we may delete your Customer Data in accordance with our retention schedule (see the Privacy Policy).

15. Indemnification

You will defend, indemnify, and hold AllForce, its affiliates, officers, employees, and agents harmless from and against any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Service in breach of these Terms;
  • Any claim brought by an End User, regulator, or other third party arising from a call made or received by an AI Employee you configured or operated, including claims of wrongful recording, unsolicited contact, defamation, misrepresentation, misleading pricing, or violation of consumer protection or telemarketing law;
  • Any content you upload to the Service that infringes a third party's intellectual property, privacy, or publicity rights;
  • Any failure by you to obtain consents or provide disclosures required by law.

We will notify you of any claim subject to indemnification and reasonably cooperate in the defense. You will not settle any claim affecting our rights without our prior written consent.

16. Limitation of Liability

To the maximum extent permitted by law, AllForce's total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, will not exceed the total fees you paid us for the Subscription in the 12 months immediately preceding the event giving rise to liability, or €1,000, whichever is greater.

In no event will AllForce be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, loss of opportunity, reputational harm, or the cost of substitute services, even if advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for (a) death or personal injury caused by our negligence, (b) our fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded under mandatory applicable law.

17. Force Majeure

Neither party is liable for delay or failure in performing obligations (except for payment obligations) due to events beyond its reasonable control, including natural disasters, war, terrorism, riots, government action, labor disputes, outages of upstream providers or internet infrastructure, cyberattacks, or pandemics.

18. Changes to the Service and the Terms

We may update these Terms from time to time. Material changes will be communicated to you by email or via the dashboard at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your Subscription before the effective date and request a pro-rata refund for any prepaid but unused Subscription fees.

19. Confidentiality

Each party agrees not to disclose the other party's non-public business or technical information received under these Terms, and to use it only to perform its obligations or exercise its rights. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was lawfully known before disclosure, is independently developed without reference to the disclosing party's information, or must be disclosed by law.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of Spain, excluding its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the courts of Málaga, Spain (Juzgados de Málaga), except that if you are a consumer resident in the EU, you may also bring proceedings in the courts of your country of residence, and any mandatory consumer protection provisions of your country of residence will apply.

21. General

  • Entire agreement. These Terms, together with the Privacy Policy and Recording Disclosure, constitute the entire agreement between you and us in respect of the Service and supersede all prior agreements.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
  • No waiver. A failure to enforce a right is not a waiver of that right.
  • Notices. Legal notices to AllForce must be sent to legal@allforce.ai and by registered mail to our registered address. We will send notices to you via the email address on your account.

22. Contact

If you have questions about these Terms, please contact us at legal@allforce.ai.

AllForce · NIE: Y4337691C · Registered office: Calle Aulaga 2, 29639 Benalmadena, Spain.